Frequently asked questions

General FAQ

Can you...?


1818 Apparel Co. is here to help create the perfect custom apparel, merchandise, and promotional products for you! Bring us your idea and we will help make it come together today! Email us with your great ideas!




Do I need to pay for my order right now?


Not necessarily. Payment arrangements vary based on the customer. A 50% downpayment is required on all sublimation orders. Contact us with more questions.




Do you have a spoilage rate?


We do not have a spoilage rate at 1818 Apparel Co.




Can I bring in my own garments to be decorated?


Yes, we can, depending on the item(s)! Certain limitations apply to garment quality and material. The best route is to come in to 1818 Apparel Co. with your item(s) and we can discuss it.




Can I mix shirt sizes & do I need to order in dozens?


You are able to order a various amount of shirt sizes as you need for your order. You do not have to order in dozens. Depending on the type of customization you are looking for you may have minimum quantities that will be needed. Contact 1818 Apparel Co. for more information on ordering garments and merchandise for your project.




Can I mix and match garment and decoration colors?


You may use the same decoration on multiple items. Additional charges may apply for color, size and material type differences. Please contact us for further information and questions.




What is your average turnaround time?


Our standard production time varies depending on whether or not you are using a standard layout template, or custom artwork. Orders using layout templates have a turnaround time of 2-3 weeks, while custom orders may take between 3-4 weeks to complete.




Can I have it today? Can I wait for it?


Our standard production time is 7-10 business days. We have a production schedule that your order will fall into and due to other orders being placed before yours, we cannot produce garments on the same day as the order is placed. Depending on the order this time may extend. If you need your order sooner than the standard time, a rush fee may be applied to your order. Before a rush fee is placed approval must be given.




Do you ship?


Yes, we can ship if needed. Please discuss shipping when placing your order so that we can accurately quote and invoice you for your order.




Is there a minimum order quantity?


Depending on the type of project, a minimum order quantity may ensure the best possible price for your order. Contact us with questions and for additional information.




What are setup fees and why do you have them?


A setup fee is an additional charge intended to cover the cost of setting up your design to be produced. If you have additional questions or would like more information, contact us today!




How large can my artwork be?


This varies from project to project. Please contact us with more details about your project for more accurate sizing information, or for information pertaining to a specific service, please see that category in our FAQs.




What is heat press? What is screen print? What is the difference?


Heat Press is taking vinyl that is cut to your design and using a heat press to adhere it to your garment or merchandise. This is a good option for sporting uniforms and adding names to garments that need to help keep track of who’s is who’s. Heat Press is a good option when you have less than 24 items.

Screen printing is a multi-step process that requires a lot of setup and preparation to perform with excellence. Using inks (there are a variety of types!), screens, and press pallets, we adhere the ink into the fabric of your garment to present you with a clean design and overall product.




How much does it cost?


This will vary depending on a few variables:

  • Are we ordering the product or are you bringing in the product?
  • Total quantity of item(s)
  • Type of Customization – Heat Press, Embroidery, Screen Print, etc.
  • Due date
  • Artwork
  • Etc.

We are happy to help you create quote for you order! Send in you questions and what you are wanting and we can create quote for you today! We will try to respond back to your inquiry in 24 hours or less.

Click here to start the process!




What type of file do I need to give you?


This varies by project. Read below for more information regarding projects in specific services (screen print, heat press, etc), or click the desired category from the list at the top of our FAQ page for questions pertaining to a specific service!

Screen Print:

All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

More questions about your artwork? Contact us today!

Embroidery:

If you have your embroidery file, please send the file to us (.DST, .CND, .PXF, etc.) If you do not have an embroidery file set up, we recommend that you send us your artwork in the highest quality format available. We will then determine if it needs further editing before being digitized. Unlike screen printing and heat press, we can digitize from a wider variety of file types and formats. Standard Designs are a one time $50 digitizing fee. For more complex designs, we will discuss the options.

Please contact us with more questions about digitizing and you artwork.

Heat Press:

All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.




How do I prep the files?


This answer varies by the type of project. Read below for more information regarding file types for specific services, and please contact us with any questions or for more information.

Screen Print:

All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here.

Embroidery:

If you have your embroidery file, please send the file to us (.DST, .CND, .PXF, etc.) If you do not have an embroidery file set up, we recommend that you send us your artwork in the highest quality format available. We will then determine if it needs further editing before being digitized. Unlike screen printing and heat press, we can digitize from a wider variety of file types and formats. Standard Designs are a one time $50 digitizing fee. For more complex designs, we will discuss the options.

For more questions about digitizing and you artwork, click here.

Heat Press:

All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here





Embroidery

Can I mix and match garment and decoration colors?


Color combinations do not affect the final cost. For embroidery the pricing is determined by the amount of stitches in the design. For more information on the embroidery process and to get more information please contact 1818 Apparel Co.




Is there a minimum order quantity?


We embroider single-garment orders every day. There are no additional fees regarding your order quantity. We do charge a digitizing fee for the initial creation of your artwork, but then we keep it on file so there are no further charges. The fee depends on the complexity of your design, so contact us with your artwork for a free quote.




What are setup fees and why do you have them?


If you have your embroidery file, please send the file to us (.DST, .CND, .PXF, etc.) If you do not have an embroidery file set up, we recommend that you send us your artwork in the highest quality format available. We will then determine if it needs further editing before being digitized. Unlike screen printing and heat press, we can digitize from a wider variety of file types and formats. Standard Designs are a one time $50 digitizing fee. For more complex designs, we will discuss the options.

For more questions about digitizing and you artwork, contact us today!




How large can my artwork be?


Standard Left/Right Chest & Yoke: 3.5in wide or 3.5in tall depending on the design.

We are capable of handling large-format orders though, so your best bet is to contact us for specific information.




How much does it cost?


This will vary depending on a few variables:

  • Are we ordering the product or are you bringing in the product?
  • Total quantity of item(s)
  • Type of Customization – Heat Press, Embroidery, Screen Print, etc.
  • Due date
  • Artwork
  • Etc.

We are happy to help you create quote for you order! Send in you questions and what you are wanting and we can create quote for you today! We will try to respond back to your inquiry in 24 hours or less.

Click here to start the process!




Can you...?


1818 Apparel Co. is here to help create the perfect custom apparel, merchandise, and promotional products for you! Bring us your idea and we will help make it come together today! Email us with your great ideas!




Do I need to pay for my order right now?


Not necessarily. Payment arrangements vary based on the customer. Contact us for further information.




Do you have a spoilage rate?


1818 Apparel Co. strives to give you 100% in quality and completion when it comes to your order. Sometimes things happen out of our control. The standard spoilage rate for most textile decorators range from 3-5% spoilage rate.




Can I bring in my own garments to be decorated?


Yes, we can, depending on the item(s)! Certain limitations apply to garment quality and material. The best route is to come in to 1818 Apparel Co. with your item(s) and we can discuss it.




Can I mix shirt sizes & do I need to order in dozens?


You are able to order a various amount of shirt sizes as you need for your order. You do not have to order in dozens. Depending on the type of customization you are looking for you may have minimum quantities that will be needed. Contact 1818 Apparel Co. for more information on ordering garments and merchandise for your project.




What is your average turnaround time?


Our standard production time is 7-10 business days (Monday – Friday) after approval of all quotes and designs are submitted. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, please let us know when placing your order. A rush fee may apply depending on how soon you need your order completed.




Can I have it today? Can I wait for it?


Our standard production time is 7-10 business days. We have a production schedule that your order will fall into and due to other orders being placed before yours, we cannot produce garments on the same day as the order is placed. Depending on the order this time may extend. If you need your order sooner than the standard time, a rush fee may be applied to your order. Before a rush fee is placed approval must be given.




Do you ship?


Yes, we can ship if needed. Please discuss shipping when placing your order so that we can accurately quote and invoice you for your order.




What type of art file do I need to give you?


If you have your embroidery file, please send the file to us (.DST, .CND, .PXF, etc.) If you do not have an embroidery file set up, we recommend that you send us your artwork in the highest quality format available. We will then determine if it needs further editing before being digitized. Unlike screen printing and heat press, we can digitize from a wider variety of file types and formats. Standard Designs are a one time $50 digitizing fee. For more complex designs, we will discuss the options.

For more questions about digitizing and you artwork, contact us today!





Screen Print

Can I mix and match garment and decoration colors?


Having different shirt colors may require the addition of an “underbase”, an underlying base of ink. An example of this would be going from a dark shirt to a light shirt. This will require a different color combination which could add to the final cost of the print. Contact us and we can provide the most accurate information for your particular order.




Is there a minimum order quantity?


We recommend 24 garments as a minimum and for best pricing. This is due to the setup and preparation times, the breaks take affect at higher quantities. Additional fees may apply depending on your order. For more information contact us with you questions today!




What is your turnaround time?


Our standard production time is 7-10 business days (Monday – Friday) after approval of all quotes and designs are submitted. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, please let us know when placing your order. A rush fee may apply depending on how soon you need your order completed.




What are setup fees and why do you have them?


All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here.




How large can my artwork be?


1818 Apparel Co. can help with most designs with the proper amount of time and tools. However, in most situations we are limited by the size of the screens, press pallets, the specific garment being decorated.

Standard Left/Right Chest & Yoke: 3.5in wide or 3.5in tall depending on the design.

Standard Full Front/Back: 12in wide by 14in tall max

Size range: Youth M and larger

Standard Womens/Youth: 9in wide by 9in tall

Size range: All women & youth

We are capable of handling large-format orders though, so your best bet is to contact us for specific information.




What is screen print? How is it different than heat press?


Heat Press is taking vinyl that is cut to your design and using a heat press to adhere it to your garment or merchandise. This is a good option for sporting uniforms and adding names to garments that need to help keep track of who’s is who’s. Heat Press is a good option when you have less than 24 items.

Screen printing is a multi-step process that requires a lot of setup and preparation to perform with excellence. Using inks (there are a variety of types!), screens, and press pallets, we adhere the ink into the fabric of your garment to present you with a clean design and overall product.




How much will my order cost?


This will vary depending on a few variables:

  • Are we ordering the product or are you bringing in the product?
  • Total quantity of item(s)
  • Type of Customization – Heat Press, Embroidery, Screen Print, etc.
  • Due date
  • Artwork
  • Etc.

We are happy to help you create quote for you order! Send in you questions and what you are wanting and we can create quote for you today! We will try to respond back to your inquiry in 24 hours or less.

Click here to start the process!




Can I have my order today? Can I wait to pick it up?


Our standard production time is 7-10 business days. We have a production schedule that your order will fall into and due to other orders being placed before yours, we cannot produce garments on the same day as the order is placed. Depending on the order this time may extend. If you need your order sooner than the standard time, a rush fee may be applied to your order. Before a rush fee is placed approval must be given.




Do you ship?


Yes, we can ship if needed. Please discuss shipping when placing your order so that we can accurately quote and invoice you for your order.




What type of art file do I need to give you?


All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here.




How do I prep the files?


All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here.




Can you...?


1818 Apparel Co. is here to help create the perfect custom apparel, merchandise, and promotional products for you! Bring us your idea and we will help make it come together today! Email us with your great ideas! info@1818apparel.com




Do I need to pay for my order right now?


Not necessarily. Payment arrangements vary based on the customer, contact us for more details.




Do you have a spoilage rate?


1818 Apparel Co. strives to give you 100% in quality and completion when it comes to your order. Sometimes things happen out of our control. The standard spoilage rate for most textile decorators range from 3-5% spoilage rate.




Can I bring in my own garments to be decorated?


Yes, we can, depending on the item(s)! Certain limitations apply to garment quality and material. The best route is to come in to 1818 Apparel Co. with your item(s) and we can discuss it.




Can I mix and match garments and do I need to order in dozens?


You are able to order a various amount of shirt sizes as you need for your order. You do not have to order in dozens. Depending on the type of customization you are looking for you may have minimum quantities that will be needed. Contact 1818 Apparel Co. for more information on ordering garments and merchandise for your project.





Heat Press

Can you...?


1818 Apparel Co. is here to help create the perfect custom apparel, merchandise, and promotional products for you! Bring us your idea and we will help make it come together today! Email us with your great ideas! info@1818apparel.com




Do I need to pay for my order right now?


Not necessarily. Payment arrangements vary based on the customer, contact us for more details.




Do you have a spoilage rate?


1818 Apparel Co. strives to give you 100% in quality and completion when it comes to your order. Sometimes things happen out of our control. The standard spoilage rate for most textile decorators range from 3-5% spoilage rate.




Can you work with items I purchased elsewhere?


Yes, we can, depending on the item(s)! Certain limitations apply to garment quality and material. The best route is to come in to 1818 Apparel Co. with your item(s) and we can discuss it.




Can I mix and match garments and do I need to order in dozens?


You are able to order a various amount of shirt sizes as you need for your order. You do not have to order in dozens. Depending on the type of customization you are looking for you may have minimum quantities that will be needed. Contact 1818 Apparel Co. for more information on ordering garments and merchandise for your project.




Can I mix and match garment and decoration colors?


Yes, depending on the application, design, and intended number of colors desired. We have a variety of options for vinyl that are sure to make your next project a success! For more information contact us at 1818 Apparel Co.




Is there a minimum order quantity?


We heat press single-garment orders every day. There are no additional fees regarding your order quantity. We do charge an art fee depending on the need for creation of your artwork, but then we keep it on file so there are no further charges. The fee depends on the complexity of your design, so contact us with your artwork for a free quote.




What is your turnaround time?


Our standard production time is 7-10 business days (Monday – Friday) after approval of all quotes and designs are submitted. Complex designs or orders with extra add-ons may increase turnaround time. If you have a deadline for your order, please let us know when placing your order. A rush fee may apply depending on how soon you need your order completed.




What are setup fees and why do you have them?


All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here




How large can my artwork be?


1818 Apparel Co. can help with most designs with the proper amount of time and tools. However, in most situations we are limited by the size of the specific garment being decorated.

Standard Left/Right Chest & Yoke: 3.5in wide or 3.5in tall depending on the design.

Standard Full Front/Back: 12in wide by 14in tall max

Size range: Youth M and larger

Standard Womens/Youth: 9in wide by 9in tall

Size range: All women & youth

We are capable of handling large-format orders though, so your best bet is to contact us for specific information.




What is heat press? How is it different from screen print?


Heat Press is taking vinyl that is cut to your design and using a heat press to adhere it to your garment or merchandise. This is a good option for sporting uniforms and adding names to garments that need to help keep track of who’s is who’s. Heat Press is a good option when you have less than 24 items.

Screen printing is a multi-step process that requires a lot of setup and preparation to perform with excellence. Using inks (there are a variety of types!), screens, and press pallets, we adhere the ink into the fabric of your garment to present you with a clean design and overall product.




How much does it cost?


This will vary depending on a few variables:

  • Are we ordering the product or are you bringing in the product?
  • Total quantity of item(s)
  • Type of Customization – Heat Press, Embroidery, Screen Print, etc.
  • Due date
  • Artwork
  • Etc.

We are happy to help you create quote for you order! Send in you questions and what you are wanting and we can create quote for you today! We will try to respond back to your inquiry in 24 hours or less.

Click here to start the process!




Can I have it today? Can I wait for it?


Our standard production time is 7-10 business days. We have a production schedule that your order will fall into and due to other orders being placed before yours, we cannot produce garments on the same day as the order is placed. Depending on the order this time may extend. If you need your order sooner than the standard time, a rush fee may be applied to your order. Before a rush fee is placed approval must be given.




Do you ship?


Yes, we can ship if needed. Please discuss shipping when placing your order so that we can accurately quote and invoice you for your order.




What type of art file do I need to give you?


All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here




How do I prep the files?


All files that we work from to produce your orders are vectorized. Vectorized must be from file software such as Adobe Illustrator or CorelDraw for examples. Adobe Photoshop can be used as well if the file is already finalized and set to go. If your file is not already setup to be produced such as a .JPEG, .PNG, or you are having us produce the design there will be a $30 art fee per half-hour needed to recreate the artwork. We will try to make you aware of the art fee ahead of time if we think we your artwork will incur art charges.

For questions about your artwork, click here





Greek Orders

What is your return policy?


Since most of our products are custom made to order, returns are generally not accepted, and we are only able to accept returns in the case of defective merchandise or mistakes that we have made on the order. In that case, we will have a replacement sent out to you. All other returns will be reviewed on a case by case basis. If you feel a mistake has been made on your order or your product is defective, please send an image of the product to our email address, info@1818apparel.com, along with the order number and the first and last name the order was placed under. You must contact us within 10 business days of receiving your merchandise.




Can I cancel an order?


If you are looking to cancel an order, you must contact us within 24 hours, and we can cancel the order. If products are already purchased, then a 20% restocking fee may be issued. If you are looking to cancel the order due to a change that needs to be made, please notify us as soon as possible and we will try our best to make the change for you.




I just placed my order, but I made a mistake. Can I change it?


Yes, we can make edits to your order and artwork if final approvals have not been submitted. Once we receive final approval for the order and artwork, orders enter production. We cannot guarantee edits will be able to be made once entering production. If you do have edits after final order and artwork approvals, please contact us immediately at info@1818 apparel.com or (812) 337-8049.




You don't have the fabric I'm looking for...


Awkward. If we don't have the fabric you are looking for there are a few options you have:

  • We can find and purchase the fabric you are wanting and add costs as necessary to your order.
  • You can provide the fabric you would like to use for the order. Listed below are some estimated measurements that we will need to make you order.
    • 2inch letters - 8inches by 4inches of fabric
    • 3inch letters - 15inches by 5inches of fabric
    • 4inch letters (Standard Size) - 20 inches by 8inches of fabric
    • 6inch letters(only two letters group) -a half yard
We are able to find and purcahse your preferred fabric at an additional cost to your order. Contact us for further details.




When can I have my order?


Our Standard Production time is 7-10 Business Days from final order and artwork approvals. For bigger orders, the production time may be increased. Talk to your sales representative to receive your production time if any changes are need.




How do I place an order with customizations?


Please contact 1818 Apparel Co. by phone, (812) 337-8049, or email, info@1818apparel.com, with your order details – product style number, color of product wanted, quantity wanted, when you need the product by, the type of decoration wanted ( Heat Press, Twill, Embroidery, Screen Print), and when you need your order by. An 1818 Apparel Co. representative will be in contact to then work with you for your order.




How much will it cost to get my own custom image on the front/back of my garment?


It depends on the complexity of your image. We recommend reaching out to us at info@1818apparel.com or (812) 337-8049 to get more detailed information about customization.




What sizes should I order?


We provide measurement guides on each product to help you decide. We can also provide some samples to try on for sizing. Please contact your sales representative to see what best works for your order.




How much money do I need to pay to get started?


We require half payment down in advance. Please speak with your sales representative if payment arrangements need to be discussed for your order.





Sublimation

What is sublimation printing?


Sublimation is the process of transferring dye to a fabric using heat. The image is printed on special paper placed on the garment and heat is applied, allowing the ink to become part of the fabric. This will leave you with a more breathable, soft-hand feel to the fabric. The best part is that the numbers, letters and graphics do not wear off!




What are sublimated apparel products used for?


Many of our customers use sublimation for team and sports such as Basketball, Baseball, Softball, Volleyball, Football, Cycling and Soccer. The sky is the limit and you can even get a few for your next marathon or event!




How long does it take to get my order?


-Most orders can be finished in about 2-3 weeks using layout templates. -Custom artwork usually needs around 4-5 weeks, depending on artwork complexity and we always send you a proof prior to final production.




Do I need to pay for my order right now?


A 50% downpayment is required on all sublimation orders.





Help >>
Contact >>
Follow Us >>

(812) 337-8049

info@1818apparel.com

1200 N College

Bloomington IN

  • Facebook - Grey Circle
  • Instagram - Grey Circle
Hours of Operation >>

Monday - Friday 9 am -5:00 pm

chambertransparent.png
New DBI Logo.jpg

©2023 by 1818 Apparel Co.  Created and maintained by Project Corporate.